I know, they would argue that they are not doing that, but if you check your wallet after using a MyTaxi Taxi, you will have EUR 2 less in it than last week, so to me that is an increase.
But let’s start that story at the beginning:
On Wednesday MyTaxi informed their customers that from midnight on that same Wednesday (Thanks for the advance warning! :-O ) MyTaxi drivers would (be allowed to) charge a EUR 2 booking fee for all bookings via the app or phone.
According to MyTaxi, they had told their drivers not to charge that fee in the past, but they are not telling them that anymore and consequently the drivers will/might add that EUR 2 now.
The charge is allowed by the National Transport Authority (NTA) which regulates the taxi fares, so MyTaxi think they are fully compliant with all rules and regulations and probably to add insult to injury, they are claiming on their website (ie.mytaxi.com/pricingpolicy) that “We’re confident that by implementing this change, mytaxi drivers will offer an ever-improving, market-leading service when you need it most.”
Ask your customers and you will be told that you aren’t providing an “ever-improving” service.
I am no expert on Taxi fare history, but it wouldn’t surprise me if that “booking fee” is from the olden days when taxis where “controlled” by radio. You rang their head office/dispatcher and the head office told the driver where to pick you up. The EUR 2 were possibly the charge the head office got. But since you can’t request a MyTaxi taxi any other way than through the app (unless you go to a taxi rank) and because that middle man is not there anymore, it might be that that booking fee is well outdated!?
Either way, it is an effective increase of EUR 2, so now before you drive a metre, you will have to pay EUR 5.60 during the day and EUR 6 at night and – as I reported last week in the Dublin News section of the Dublin Event Guide – this charge will increase in February to EUR 5.80 and EUR 6.00.
I hope we will get the proper Uber service soon (not the crippled Uber service that we have currently)! It seems that some taxi competition is urgently needed. I am aware that Uber is not perfect either and the fact that they lost their license for London in the last few days shows this clearly, but I’d think Uber is fixable.
