Hurray, one big user of 1890 numbers has stopped using them! The Irish Revenue commissioner loved 1890 numbers and it was difficult sometimes to find the geographical (and cheaper) number, but now they completely stopped using them. A great day for customer service.
Many people don’t know the 1890 “scam”, so let me explain:
Many many moons ago when we still had landlines, the phone companies came up with a marketing solution for companies that wanted to provide a better customer service. If a company used a 1890 number then they would pay for part of the call cost and the caller would pay a lower and capped price. Telecom Eireann/Eircom/eir called these numbers “LoCall” numbers and back in the days this was actually correct, But then came mobile phone companies along and in their greed, they ignored the LoCall idea and instead charged a surcharge. :-O For reasons I will never understand, the telecommunications regulator ComReg didn’t stop the mobile phone companies from scamming the customers. But it got worse! When mobile phone companies introduced inclusive minutes, calls to 1890 numbers were not taken out of that minute budget and still cost a surcharge.
So if you can avoid them, NEVER use 1890 numbers and tell companies that still use them that they had good intention, but are hurting their customers now. NOBODY should use 1890 numbers anymore!
www.thejournal.ie/revenue-new-numbers-4256271-Sep2018
Other numbers to avoid: 1850, 076, 0818 and all 15x numbers. Always look for numbers beginning with a geographical code like “01” etc.
